External vendors, outsourcers, and contractors play a vital and growing role in organizations, but when given access to your network and systems, they can be difficult to monitor and manage. Third-party vendors have been identified as the source of many significant cyber breaches and are a major target for attackers, introducing additional risks and vulnerabilities into your environment.

Practically every organization needs to give third-party vendors privileged access to their network for some aspect of IT or operational tasks. For many, vendors are critical elements of their business operations. It can be challenging to keep track of all vendors and monitor what they are doing on your network, and vendors often feel frustration at the process for getting and maintaining access. Using legacy tools like a VPN gives your vendors more access than they need, opening your organization to vulnerabilities and increasing the attack surface.

Secure Remote Access

Provide third-party vendors with secure, reliable connections to access your network externally

Granular Permissions

Grant “least privilege” levels of access to limit the possibility of pivoting into unapproved areas of the network

Mobile Apps

Manage vendor access approvals from anywhere via your Android or iOS device

Account Rotation

Automatically rotate or reset vendor accounts based on your specifications

Access Elevation

Grant vendors temporary elevated access, or limited to certain timeframes


Log all session activity for a complete audit trail, with real time reporting

More Control and Insight

Give vendors just the access they need, and know what they are doing when they are in your network.

Reduced Risk of Cyber Attacks

Control vendor access to reduce the attack surface and prevent hackers from utilizing “all or nothing” VPN access to breach your network.

Increased Productivity

Assign vendor profiles and permissions to give vendors the power they need to be productive without relying on lengthy processes.

Today’s outsourcers and managed service providers (MSPs) are expected to provide high-quality services, strong security, and real-time support across a complex landscape of infrastructure, devices, and applications. Concerns over data breaches as the result of a third-party’s lax security is increasing. If a service provider or vendor introduces a security vulnerability to even one client, it can spell disaster for their business.

Vendors often use multiple remote access tools because legacy tools can't meet all of their clients' needs, which can vary widely. Some require more advanced tiers of service while others have simpler or less frequent needs, impacting the way vendors need to interact with their various customers and systems.


Access your customers’ servers, desktops, POS systems, and mobile devices running Linux, Microsoft, Mac, iOS, Android

Own the Audit Trail

Audit and review all the data directly since you own the deployment

Reliable Connections

Quickly connect each and every time to clients’ systems located around the world, no matter the connection speed

Easy to Use

Seamlessly connect to client endpoints directly or through a ticketing or change management request

Fast Issue Resolution

Solve problems faster with screen sharing, integrated chat, annotations, and remote camera sharing

Seamless Integrations

Streamline processes by integrating remote access with existing service desk and CRM solutions

Be More Flexible

Tailor offerings based on what your customers need, making the remote access process easier for both users and customers and increasing profitability.

Increase Productivity

Consolidate remote access methods for all of your clients so jobs get done quickly without relying on lengthy processes or multiple tools.

Strengthen Security

BeyondTrust uses outbound connections from both the technician and the endpoint and allows you to set granular access controls and record and monitor activity for each client.

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