BeyondTrust Centralizes & Improves Service Desks

Click each feature to explore the corresponding ServiceNow ITSM + BeyondTrust integration.

ServiceNow Integrations by BeyondTrust Solution

Automatically import Remote Support session data into a ServiceNow record.

Remote Support

BeyondTrust Remote Support initiates remote support sessions directly from a ServiceNow incident or change record. Launch a Remote Support session from any open ticket in ServiceNow, and access full session details, chat transcripts, and notes which are automatically appended to the ticket.

View the demo to see this integration in action, or read the datasheet for more information.

Leverage BeyondTrust Jump Technology to access a configuration item associated with an incident.

Privileged Remote Access

Open a Privileged Remote Access session from a ServiceNow record, with BeyondTrust integrations with ServiceNow Change Management, Incident Management and Configuration Management Database solutions. Provide secure, privileged access to critical assets from within ServiceNow, which satisfies compliance requirements, maintains a comprehensive audit trail, and improves productivity.

View the full demo to see Privileged Remote Access in action in a sample service desk.

Administrators can supply users with a code from SeviceNow.

Endpoint Privilege Management

BeyondTrust Privilege Management for Windows & Mac with ServiceNow allows users to request to run an application, installation, script, or task by sending a ticket directly to ServiceNow. Administrators can then act on the incident in ServiceNow and supply the end users with a response code. Once the end user inputs the response code, the application is 'unlocked' and able to run.

View the demo to see Endpoint Privilege Management at work within an existing ServiceNow deployment.

Securely store privileged credentials to be used for ServiceNow scanning and provisioning activities.

Password Safe

BeyondTrust Password Safe integrates with ServiceNow to store and manage credentials for use by ServiceNow Discovery and Orchestration, initiate privileged sessions, and automate service ticket workflows. Activities such as scanning and provisioning are simplified through the secure storage of privileged credentials.

View this demo to see Password Safe integrated into an existing ServiceNow deployment and how it's used by technicians to streamline the credentials process.