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Free or basic remote support tools can cost your organization more in the long term

Free and basic remote support tools are everywhere, but they have very limited use cases that often don’t meet the needs of today’s highly networked and technology dependent companies. When these tools are being used for more complex support cases, or to support larger organizations, support may go awry.

Want to get a better idea of what free tools may actually be costing your business? We’ve analyzed the details and costs associated with free and basic tools while thinking about how they impact security, flexibility, reliability, and your organization’s reputation.

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Breaking Down the Costs

Price often becomes the deciding factor in any decision-making process. But the actual cost is often a lot more than you expected once you begin implementation. These additional costs beyond the product price may significantly impact your business.

Lack of Security & Trust

Free and basic remote access tools are not as secure as enterprise grade solutions.

Less Flexibility & Productivity

Free and basic tools typically have limited or non-existent integrations with third-party solutions, such as ITSM tools.

Staff Turnover

When a solution isn’t reliable, not only is time wasted trying to correct the issue, but there can even be a threat of staff turnover.

Limited Support Resources

Many free tools do not provide live support, or do not have the capabilities to go in-depth to solve a problem.

Invest Smarter with BeyondTrust Remote Support

BeyondTrust Remote Support enables you to quickly access and fix nearly any remote device, running any platform, located anywhere in the world. BeyondTrust offers the security, integration, and management capabilities your IT and customer support organizations need to increase productivity, improve performance, and deliver a superior customer experience.

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