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Employees are increasingly mobile, whether IT wants them to be or not. Even when they are not officially allowed to use certain devices, bring your own device (BYOD) and employees’ expectations that applications will be available to them on whatever screen they choose creates a highly complex new set of support and security challenges for IT. This is driving a need for more remote access and support, but businesses must understand the security risks of some remote access tools, and use solutions that minimize these vulnerabilities.

In this paper, Ovum Research surveyed of 300 IT decision-makers in the UK, France and Germany about mobile working trends, how IT departments are supporting remote workers, and the security issues surrounding remote support.