Your Service Desk is Privileged Too

Does your service desk use accounts that have Workstation Admin credentials to support users? If so, your service desk staff are “privileged” users. If those credentials are stolen or compromised, they can be used by an attacker to move laterally across your network in mere hours or minutes. Security professionals have often overlooked help desks as privileged users, but more and more are looking to lock down these accounts or take privileges away. But admin credentials are crucial for service desks to be productive. How can your organization balance both productivity and security? In this webcast, you will gain insight into how to secure service desk credentials and control access while actually improving productivity to shrink the attack surface and reduce the chance of a cyber breach.