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With the popularity of remote working, using smartphones and tablets for work, and BYOD programs, traditional “desktop” support has become quite complex. Today’s IT organizations are challenged to provide end-to-end support—from software distribution and patching to asset management and incident support—for a wide variety of devices and platforms located around the world, both on and off their networks. In this session, you will learn best practices and new technologies for:

  • Managing the full lifecycle of computing devices - including servers, PCs, mobile devices and more - from deployment to retirement.
  • Improving service quality and time to resolution.
  • Eliminating travel time and expense, shipping costs and labor to repair remote systems.
  • Enhancing service desk satisfaction and reduce IT staff costs.