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Mike Hanson, Sr. IT Manager, Healthcare & HDI Contributor; Adam White, Sr. Solutions Engineer, Bomgar

Join us as Senior IT Manager and HDI Contributor, Mike Hanson, walks us through results from the 2013 HDI Desktop Support Practices & Salary Report, focusing on desktop support staffing and the use of remote support. Then hear from Bomgar Senior Solutions Engineer, Adam White, to learn best practices for optimizing your service desk.