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**PLEASE NOTE THIS WEBINAR IS HOSTED BY HDI**

The modern organization needs to provide a reliable, secure way for customers, vendors, and remote employees to both access the resources they need to do their work, and to receive support where they are, when they need it. HDI’s annual research shows that Remote Control is the number 3 “must-have” for the support center. The research also shows that 39% of support tickets come from external customers and end-users.

In this webinar, you will learn why it is important to:

  • Provide a mobile workforce with access and support
  • Grant external third parties such as vendors and auditors access to the specific resources they need—and only those resources
  • Provide full support to end users on multiple types of devices
  • Ensure the security of your organization’s data
  • Minimize risk from unnecessary privileged accounts

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Bryan Hood

Manager of Solutions Engineering

As manager of solutions engineer at Bomgar, Bryan works closely with both prospects and customers to evaluate their needs for securing access to users and business critical systems, while still enhancing IT productivity. He consistently speaks about benefits of securing remote access and privileged access for numerous trade shows and while visiting clients. Prior to joining Bomgar, Bryan worked as a Senior System Engineers and Messaging Architect for several large corporations and also worked as a contractor to the Department of Defense in these roles. With more than 20 years of experience, he helps drive efficiency, productivity, and security through assisting with installation and helping clients maximize on their Bomgar investment.

Josh Streets

CEO and founder of Scoreboard Group

Josh Streets is the CEO and founder of Scoreboard Group and an ICMI Business Associate and practice leader. He has spent the last 20 years of his leadership career helping companies improve performance and overall strategy.