Traditional support models rely on phone-based support, and while this has helped Support Desks connect with end users for years, support sessions cannot be scaled beyond 1:1, technicians are provided limited system visibility, and it is difficult to monitor. With the exponential growth of connected devices, many organizations are making the jump to chat to provide better and scalable support.

Integrating live chat support with your service desk benefits your business in ways that phone or email support cannot match. Meet your customers where they already are- online, all while increasing customer satisfaction.