BeyondTrust Customer Support

BeyondTrust Technical Support provides 24x7x365 telephone support to all customers with a current support contract. Customers also receive future releases and upgrades of their licensed products free of charge. With a comprehensive Customer Portal housing documentation, a knowledge base, support ticket management, and more, investing in Technical Support ensures expert assurance to solve your problems, while providing access to the newest, most exciting product

BeyondTrust Support Features

  • Online knowledgebase access
  • Software & documentation access
  • Access to product forums & white papers
  • Access to new product releases
  • Online incident submission & tracking
  • Email to case functionality
  • Severity 1 initial response (30 min)
  • Severity 2 initial response (1 hr)
  • Severity 3 initial response (2 hrs)
  • 24×7 phone support
  • Tier 3 access outside of business hours
  • Next day onsite warranty services*

“It doesn’t matter who we reach out to at BeyondTrust; we always have someone on the phone in no time and get the answers we need … no other vendor delivers this high level of support, and that weighs heavily in our decision making.”
— Major Healthcare Provider

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