Looking for a TeamViewer alternative? This competitive document outlines some key differences between BeyondTrust and TeamViewer that are relevant to enterprise support organizations.

Is TeamViewer Designed for Enterprise Support Organizations?

Enterprise support organizations have rigorous security and integration requirements. Unfortunately, most competitor comparisons between BeyondTrust and TeamViewer are written from the perspective of the individual support professional.

In this analysis, we ask, "Which remote support solution meets the requirements of enterprise support organizations?" We compare TeamViewer to BeyondTrust by evaluating:

  • Platform support - We consider how TeamViewer handles multiple operating systems for both the client and the support rep
  • Security - We look at everything from the SaaS architecture used by TeamViewer to permissions and audit trail
  • Integration - We ask how well TeamViewer integrates with the ITSM and CRM solutions commonly used in the enterprise
  • Management & Collaboration: We examine how well TeamViewer handles the needs of multi-tiered, multi-team support organizations

"We are extremely happy we made the switch to BeyondTrust from TeamViewer. Given Chili Security’s rapid growth, we estimate that if we hadn’t made the switch to BeyondTrust, we would need four times the employees we have now to service our expanding customer base. BeyondTrust’s automated features make it possible for each technician to handle more jobs, reducing labor costs.“

Michael Hede, Technology Leader - Chili Security
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