Service Desks are Vulnerable—and Tool Choice Matters

Service desks are a significant vulnerability when it comes to security. Remote access tools and pathways are increasingly being exploited by threat actors as backdoors into IT environments.

SolarWinds Dameware is the incumbent solution in many support organizations, especially in the government sector. But it is behind the technology curve in comparison to most of the leading remote support products on the market, from both a feature and security perspective.

BeyondTrust Remote Support provides instant, secure, reliable support to end-users and customers—on or off the network—using Windows, Mac, iOS, Android, and more. That's equates to more time focusing on resolving issues, not fixing connections.

BeyondTrust is FIPS 140-2 Level 2 Validated

Due to the increasing sophistication of state actors and others intent on breaching defenses and exploiting weaknesses in computer systems and networks, data and network security remains a higher priority in the government sector.

BeyondTrust Remote Support is the only remote support solution that meets the rigorous requirements of Federal Information Processing Standard Publication (FIPS) 140-2 Level 2 validation—a must have for public sector organizations.

Final Verdict: Dameware vs. BeyondTrust

Explore the full comparison document to see how SolarWinds Dameware and BeyondTrust Remote Support compare in terms of core features, the key security challenges they solve, and much more.

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