The service desk can be a significant vulnerability when it comes to security. Remote access tools and pathways are increasingly being exploited by threat actors as backdoors into IT environments.
SolarWinds Dameware is the incumbent solution in many support organizations, especially in the government sector. But it is behind the technology curve in comparison to most of the leading remote support products on the market, from both a feature and security perspective.
BeyondTrust Remote Support can provide instant, secure, reliable support to end-users and customers — on or off your network — using Windows, Mac, iOS, Android, and more, allowing you to focus more on resolving issues, not fixing connections.
BeyondTrust is the only Remote Support solution that meets the rigorous requirements of Federal Information Processing Standard Publication (FIPS) 140-2 Level 2 validation.