Looking for a ConnectWise alternative? This competitive document outlines some key differences between Bomgar and ConnectWise that are relevant to enterprise support organizations.

Is ConnectWise Designed for Enterprise Support Organizations?

In this analysis, we ask, "Which remote support solution meets the requirements of enterprise support organizations?" We compare ConnectWise to Bomgar by evaluating:

  • Platform support - We consider how ConnectWise handles multiple operating systems for both the client and the support rep
  • Security - We look at how ConnectWise meets security needs with encryption, two factor authentication, and auditing capabilities
  • Integration - We ask how well ConnectWise integrates with the ITSM and CRM solutions commonly used in the enterprise
  • Management & Collaboration: We examine how well ConnectWise handles the needs of multi-tiered, multi-team support organizations