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How Chick-fil-A Built a High-Performance Service Desk

David Manks, VP of Strategic Alliances at BeyondTrust, interviews the team at Chick-fil-A to learn how they leveraged the BeyondTrust Remote Support and ServiceNow ITSM to transform their IT experience. With almost 2,760 Chick-fil-A locations in the United States, Chick-fil-A sought an instant and secure remote support tool that could decrease time to resolution.

Tune in to learn how the combination of BeyondTrust and ServiceNow helped Chick-fil-A increase help desk productivity and boost employee and customer satisfaction.

Featured Speakers:

  • Nathaniel Henriques, Platform Engineer, Endpoint Management & Support, Chick-fil-A
  • James Wirabudi, HELP Analyst, Chick-fil-A
  • Subash Biswas, Solutions Architect, Chick-fil-A