Industry

Education

Product

Remote Support

Size

5,200 students / 900 staff

“As the spread of COVID-19 increased in our area, we realized we were probably going to have to shut down our schools. I started thinking about how best to provide the support the students, our staff and even parents would need. I became familiar with BeyondTrust through an outside vendor and immediately thought about its potential usefulness in a remote learning environment.”

Erica Hartman, Director of Technology

Adapting to Remote Learning During COVID-19

With about 40% of the district’s staff working from home and 5,200 remote learners to support, the BeyondTrust solution’s users need only click on one link on the device to connect to a support technician. Given the remote working and learning environment, two BeyondTrust features that Morris School District particularly appreciates are:

  • Mobile Device Support: With so many of the district’s staff and students working and learning remotely, BeyondTrust’s cross-platform viability to work with Chromebooks, HP laptops, and other devices, including cell phones and tablets, is highly prized.
  • Click-to-chat: By tapping on the chat option, students and staff can connect with a technician online and get support immediately to resolve issues and avoid any interruptions of learning. Chat is also the technology used to support the district’s Community Questions program, which allows

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