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Colleges and universities are often at the forefront of new tech support challenges, from BYOD, to supporting remote campuses and online students, to keeping up with the latest social media tools. Yet despite these modern complications, some higher education institutions are not just keeping up with the demands of supporting students and staff - they are improving the support experience. Hear from Peter Jurh of Boise State and James Davies from University for the Creative Arts on how, using Bomgar's remote support solution, they have handled the influx of new technologies and off campus students, while improving the end-user experience.