Remote Support Overview

Secure Remote Access & Support for Any Device, Any System, From Anywhere

BeyondTrust Remote Support is the #1 solution to securely access and support any device or system, and empowers IT help desks to focus on solving user problems, not security concerns. Architecture options suited to today’s security and compliance mandates enable you to deliver best-in-class support experiences—without compromising security postures or impacting business speeds.

Remote Support Features and Capabilities

• Remote Access & Control: Control, troubleshoot, and fix remote devices, on or off the corporate network,
  with anytime/anywhere support.
• Teams & Permissions Administration: Increase security by enforcing least privilege and just-in-time access with
  granular control over role and permission settings and session policies.
• Efficiency & Scale: Scale effortlessly along with infrastructure growth with efficient management
  of all access and external directory integrations, mass installer packages,
  canned scripts, and escalation features.
• Integrations: Maximize your CRM, ITSM, SIEM, and password tools, and use BeyondTrust’s
  open API to create custom integrations.