Streamline Support and Improve Performance

Support and IT organizations using ServiceAide Cloud Service Management can integrate Bomgar Remote Support to improve service levels, centralize support processes and strengthen compliance. This integration increases the effectiveness of your technicians with secure, multi-platform remote support and chat capabilities. Plus, it streamlines the end-user experience by allowing them to request remote support from yourself-service portal.

ServiceAide Capabilities with Bomgar

The Bomgar Remote Support integration with ServiceAide allows a support technician to launch a secure remote support session directly from an incident record to immediately begin remotely diagnosing and resolving issues–increasing first call resolution rates, shortening call handling times and eliminating site visits. Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers, point-of-sale (POS) systems, kiosks and mobile devices across operating systems.

  • Analysts initiate remote support sessions launched directly from the ServiceAide® incident
  • End-users initiate a chat session launched directly from the ServiceAide® incident with a single click
  • Chat transcripts and video recording of screen sharing sessions are linked to the end-user’s activity log that’s always accessible
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"With Bomgar Remote Support integrated into our Service Desk and Service Management products, support analysts can raise customer satisfaction by reducing the time it takes to troubleshoot and resolve the customer’s incident. This empowering capability delivers multifaceted value to the organization that includes increased productivity, job satisfaction and customer satisfaction."

Richard Graves, Director of Product Management, ServiceAide