Integrated Remote Support for Ivanti

Support and IT organizations using Ivanti IT Service Manager can integrate BeyondTrust Remote Support to improve service levels, centralize support processes and strengthen compliance. The BeyondTrust integration with Ivanti increases the effectiveness of your technicians with secure, multi-platform remote support and chat capabilities. Plus, it streamlines the end-user experience by allowing them to request remote support from your self-service portal.

The BeyondTrust integration with Ivanti IT Service Manager allows a support technician to launch a secure remote support session directly from an incident record to immediately begin remotely diagnosing and resolving issues–increasing first call resolution rates, shortening call handling times and eliminating site visits. BeyondTrust’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers, point-of-sale (POS) systems, kiosks and mobile devices across operating systems

Launch remote support from Heat incidents

Ivanti IT Service Manager Capabilities with BeyondTrust

Support session details are associated with each incident