Integrated Remote Support for HEAT Software

Support and IT organizations using HEAT Software can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance. The Bomgar integration with HEAT Software increases the effectiveness of your technicians with secure, multi-platform remote support and chat capabilities. Plus, it streamlines the end-user experience by allowing them to request remote support from your self-service portal.

The Bomgar integration with HEAT Software allows a support technician to launch a secure remote support session directly from an incident record to immediately begin remotely diagnosing and resolving issues–increasing first call resolution rates, shortening call handling times and eliminating site visits. Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers, point-of-sale (POS) systems, kiosks and mobile devices across operating systems

Launch remote support from Heat incidents

HEAT Software Support Capabilities with Bomgar

Support session details are associated with each incident