CA Technologies

Integrated Remote Support, Secure Chat and Automated Surveys for CA Service Desk Manager

CA Technologies Remote Support Integration

Support and IT organizations using CA Service Desk Manager can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance. Bomgar enables CA Service Desk Manager technicians and customers to launch a secure remote support session directly from the CA incident management module or self-service portal.

This integration increases the effectiveness of your technicians by placing robust remote support, secure chat and incident based mobile device support at their fingertips. Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.

Launch Remote Support from CA Service Desk Manager

Integration Capabilities