Remote Support Appliance: Access Remote Computers… | BeyondTrust

Remote Support Deployment Options

Physical or Virtual Deployment

Deploy physical and virtual appliance on-premises under the trusted security measures you already have in place. Use of the BeyondTrust Appliance eliminates the monthly fees of software-as-a-service, lowering total cost of ownership over time.

Physical Appliance Deployment

Secure Cloud Deployment

BeyondTrust Cloud offers the features and functionality of BeyondTrust’s on-premises appliances in the cloud. BeyondTrust Cloud is designed to reduce infrastructure costs, lessen the load on IT personnel, and improve remote support delivery.

Secure Cloud Deployment

Physical or Virtual Appliances for Remote Support Deployment

The BeyondTrust Appliance has helped enterprises satisfy regulatory requirements for remote access and support for years. With the BeyondTrust Appliance, every session generates a detailed audit trail, including a full video recording of all activity during the window of support.

Virtual Appliance B Series 400 Hardened Appliance B Series 300 Hardened Appliance B Series 200 Hardened Appliance
CAPACITY Defined by Virtual Infrastructure Up to 1200 concurrent technicians Up to 300 concurrent technicians Up to 20 concurrent technicians
SPECIFICATIONS Defined by Virtual Infrastructure, Failover capable Dual processors, Dual power supplies, RAID 6, Drive failure notification, Failover capable Single processor, Dual power supplies, RAID 1 and RAID 6, Drive failure notification, Failover capable Single processor, Single power supplies, Single hard drive, Failover capable
AUTHENTICATION LDAP, SAML, RADIUS, Kerberos, Native 2FA LDAP, SAML, RADIUS, Kerberos, Native 2FA LDAP, SAML, RADIUS, Kerberos, Native 2FA LDAP, SAML, RADIUS, Kerberos, Native 2FA
INTEGRATION ITSM and CRM Tools, SIEM Tools, Credential Injection, Custom API and SDK, SQL Server, and more ITSM and CRM Tools, SIEM Tools, Credential Injection, Custom API and SDK, SQL Server, and more ITSM and CRM Tools, SIEM Tools, Credential Injection, Custom API and SDK, SQL Server, and more ITSM and CRM Tools, SIEM Tools, Credential Injection, Custom API and SDK, SQL Server, and more
  1. In all deployment models, one Concurrent User includes 150 Managed Assets. Additional Managed Assets can be added at an additional charge. Contact Sales for more info.
Full Appliance Deployment Details

Secure Cloud for Remote Support Deployment

The unique segmentation capabilities of BeyondTrust Cloud deployments provide remote access to the cloud without compromise.

Remote control computers, mobile devices, and initiate chat support sessions on Windows or Mac devices. Use skills-based routing, ITSM integrations, smart collaboration features, embeddable chat and management tools, and advanced reporting insights to support users from afar.

CAPABILITY DETAILS
USER CAPACITY 1200 Concurrent Licenses maximum
JUMP TECHNOLOGY CAPACITY 125,000 Active Jump Clients 1 2
SPECIFICATIONS Defined by BeyondTrust Cloud infrastructure
AUTHENTICATION LDAP, Kerberos, RADIUS, SAML
INTEGRATION API for Custom Integrations, Database integration and API Extraction Tool, Microsoft SQL Server, ITSM Integrations (compatible)
DEPLOYMENT BeyondTrust Cloud
  1. Based on utilization - this number may vary
  2. In all deployment models, one Concurrent User includes 150 Managed Assets. Additional Managed Assets can be added at an additional charge. Contact Sales for more info.
Full Cloud Deployment Details