Keep Track of Privileged Access Sessions in ServiceNow

IT administrators using ServiceNow can integrate Bomgar to strengthen privileged account control, improve change tracking, and strengthen compliance. The Bomgar integration with ServiceNow increases the effectiveness of your privileged users with secure, multi-platform access management capabilities.

ServiceNow Management Capabilities with Bomgar

Bomgar integrates with ServiceNow Change Management, Incident Management and Configuration Management Database. The integration allows a privileged user to launch a Bomgar access session from a record in ServiceNow. Once the session ends, details about the access session, including a link to the video recording, are appended to the record in ServiceNow. Records in ServiceNow Change Management also show all historical access sessions.

  • User-initiated secure access sessions launched directly from the ServiceNow change or incident record.
  • Automatic updates of ServiceNow records with details from Bomgar sessions, including links to session recordings, file transfer details, and system info.
  • Users can securely access a configuration item directly from a change request.
Bomgar works with ServiceNow's Change Management, Incident Management, and Configuration Management Databases

Enhance Change Management with Privileged Session Management

ServiceNow Change Management helps IT organizations reduce the risk of change and speed the release of services to the business.

By integrating Bomgar Privileged Access Management, you can deliver changes even faster by allowing administrators, consultants, and vendor partners to connect to and work on remote systems directly from the change record.

Tracking the full details of those changes becomes a quick, seamless process because all work performed on those systems is automatically logged and fed back into the applicable records.