Service desks and customer support organizations using BMC Remedy ITSM, Remedyforce, and more can integrate BeyondTrust Remote Support to improve service delivery, centralize support processes, and strengthen compliance.

Increase the effectiveness of your technicians with secure, multi-platform remote support and chat capabilities. Technicians can launch a remote support session from the incident record in BMC and pull session details such as chat transcripts and notes, which are appended to the incident when the remote support session ends.

Together, these solutions empower your technicians with new features like:

Securely chat with end users and automatically update tickets with transcripts.
Technicians can initiate remote support sessions directly from BMC incident records.
Details from Remote Support sessions are automatically updated within corresponding tickets and incidents.
Advanced session activity logging and recordings enable a complete record of support transactions, front-to-back.

"Adding best-of-breed capabilities, such as BeyondTrust Remote Support, to the BMC solution portfolio accelerates our customers’ ability to improve support processes and efficiencies."


Try Remote Support for free.

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