BeyondTrust released the latest version of BeyondTrust Remote Support. The enterprise solution’s version 22.2 builds upon the existing Microsoft Teams integration, introducing 1:1 screen sharing from a Teams chat. Multi-portal support is introduced, as well as custom greetings, and instance customization for Remote Support users. In addition, a new Remote Support External Jump Groups integration with BeyondTrust Password Safe provides users with a simple workflow that extends access capabilities via SSH and RDP.
“With the sustained increase in remote and hybrid working, Microsoft Teams has become a critical connection and collaboration tool for many organizations,” said Tal Guest, Senior Director of Product Management at BeyondTrust. “Recognizing this new reality, BeyondTrust set out to bring Remote Support functionality to the Teams chat function where many interactions with customers occur on a constant basis. The enablement of key use cases in BeyondTrust Remote Support allows service desk representatives to save time and resources by generating sessions directly from the Teams interface with one click. This streamlines the process for customers, to ensure they receive help faster.”
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