“With the sustained increase in remote and hybrid working, Microsoft Teams has become a critical connection and collaboration tool for many organisations,” said Tal Guest, Senior Director of Product Management at BeyondTrust. “Recognising this new reality, BeyondTrust set out to bring Remote Support functionality to the Teams chat function where many interactions with customers occur on a constant basis. The enablement of key use cases in BeyondTrust Remote Support allows service desk representatives to save time and resources by generating sessions directly from the Teams interface with one click. This streamlines the process for customers, to ensure they receive help faster.”

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