Prevolution and BeyondTrust offer free support for IT Teams solving home office problems. BeyondTrust's modern secure remote access solution avoids typical weaknesses and compliance violations: Remote sessions are fully documented and auditable and do not run on third-party servers.
Especially in the current crisis, it is particularly important that service technicians do not have to know or have to be given any credentials, since BeyondTrust provides them directly to the session via the internal Password Safe. So, the integration of external employees is not a problem.