After years of struggling to woo another, employees at Gateway Financial Holdings of Florida loved PAM at first sight. Or, as group vice president for information technology, Jim O’Brien puts it, “People were over the moon.”

Not that PAM is human or even a humanoid chatbot: PAM—short for privileged access management—represents a new breed of technology. Its aim is to make remote access to corporate networks safer as it improves worker experiences. And while PAM journeys take many forms, the experience of Daytona Beach-headquartered Gateway serves as a guide for small and mid-sized institutions. Read more.