While working the help desk at an MSP, the easiest and fastest way for me to fix an issue was to remote control the system. This was typically made possible by remote control software like Bomgar Remote Support. The software enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. It’s the next best thing to sitting at the user’s desk to fix the problem.
Bomgar has been around almost since the beginning and was one of the first platforms available for remote support solutions. The company does not seem to be resting on their laurels (or is it yannys?) and continues to release new features for their service. Indeed, Bomgar recently announced version 18.2 of the Remote Support software that introduces the new Bomgar Vault for Remote Support. Read more.