Morey Haber contributed article

It is a tale as old as IT itself. How do we, the business, procure a solution that does exactly what we need when the likelihood of such a product sitting on a shelf somewhere is negligible? And so, we engage in a tug of war (also as old as IT itself) between customisation and configuration. The choice we make has real-world implications such as hidden costs, additional risk and an increased labour burden.

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