So, as the contract renewal approached late last year, White began looking for alternatives. His opposite number in Toronto mentioned NetworkStreaming (since renamed Bomgar Corp.) to him. Bomgar is unique, the only remote access vendor that sells a server-based product rather than a service contract. “We did a point-by-point comparison of GoToAssist and Bomgar, and Bomgar performed extremely well. It provides equivalent functionality in every way, and it is a much better value proposition.”

He then started intense price negotiations with GoToAssist that went on to the eleventh hour, but in the end, it could not meet Bomgar’s price, and White bought the Bomgar product. That eleventh hour negotiation created a potential problem, however; the last-minute purchase did not leave adequate time for White to install the product before his contract with GoToAssist ran out.