IT Business Edge

“Bomgar, a provider of help desk tools, has added support for Windows 7. Version 10.4 of the Bomgar software, which runs on an appliance known as the Bomgar Box, allows help desk personnel to remotely take control of an end user’s desktop. Similar capabilities are available through a wide variety of help desk services on the Web, but Bomgar claims to be the only offering that allows IT organizations to deploy that same type of capability internally…”