“Help Desk Services Running Afoul of Compliance”

“One of the more popular things that IT organizations have been doing to save money is relying more on a variety online services for help desk support. The most popular of these services come from companies such as Citrix and LogMeIn.”

“But Joel Bomgar, CEO of Bomgar, which provides on-premise help desk software, says a backlash against help desk software delivered as a service is building because of compliance issues. After all, he says,  the people manning the help desks of the service offerings can see a lot of sensitive data on the screens of the people they are trying to help.  Many IT organizations have found the process of having to certify third-party data centers used by service providers to be more trouble than it’s worth.”

IT Business Edge