Younger workers who grew up with computers and mobile phones enter the workforce with more technology experience than any prior generation. This makes life both easier and harder for IT support staffs, according to a survey from Bomgar. 

On one hand, Millennials are more inclined than older workers to seek solutions to tech issues. On the other hand, IT pros are concerned about the effectiveness of this DIY approach, worrying that it leads to security breaches. But the digital natives are who they are. Read more.