- As SVP of Customer Success, Giles will manage Bomgar’s worldwide Professional Services, Education, and Technical Support organizations.
- Giles brings more than 25 years of experience in product development, product management and marketing, and customer advocacy to Bomgar.
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Atlanta, GA – December 12, 2017 – Bomgar, a leader in secure access solutions, today announced that David Giles has joined the company as the Senior Vice President of Customer Success. In his new role, Giles will manage Bomgar’s worldwide Professional Services, Education, and Technical Support organizations, and ensure customer needs are at the center of all initiatives and activities across the organization. Giles brings more than 25 years of experience in product development, product management and marketing, and customer advocacy to Bomgar. Previously, Giles led product management and marketing for BMC Software’s service management portfolio and served as a corporate customer advocate for Numara Software.
“I’m thrilled to help lead the Bomgar team in providing a superior and cohesive experience for our customers throughout their entire lifecycle,” said Giles. “Bomgar has established outstanding relationships with its customer base over the years by developing products that IT and security professionals love and treating customers with respect and care. I’m excited to be working with a team that consistently keeps customers’ interests top of mind and strives to ensure our users capture the full value of their Bomgar investments.”
“David brings many years of experience and expertise to Bomgar that will take our customer success initiatives to the next level,” said Matt Dircks, CEO of Bomgar. “We are excited to have him join the team and further Bomgar’s commitment to serve our customers with an outstanding experience in addition to market-leading solutions.”
Bomgar enables security and IT professionals to securely access nearly any device or system, anywhere in the world. Bomgar Remote Support is used by thousands of service and support organizations to access and troubleshoot Windows, Mac, Linux, iOS and Android devices and applications. With Bomgar Privileged Access, organizations can control, monitor and manage privileged access to critical systems by insiders and third-parties, protecting their most sensitive data from the risk of a cyber breach. Bomgar’s enterprise password management solution, Bomgar Vault, allows companies to easily secure, manage and administer shared passwords and credentials for privileged users. When integrated with Bomgar Remote Support and Privileged Access solutions, Bomgar Vault can also be used to automatically inject credentials into a remote system or server, without the support rep ever seeing or knowing them, further enhancing any organization’s security strategy.
Bomgar’s Secure Access solutions enable customers to easily support people, access and protect endpoints, and defend privileged credentials, in order to fight cyber threats and speed business performance. More than 12,000 organizations around the globe use Bomgar to deliver superior support services and reduce threats to valuable data and systems. Bomgar clients include some of the world’s leading IT outsourcers, systems integrators, software vendors, healthcare organizations, government agencies, universities, financial institutions, and retailers. Bomgar is privately held with offices in Atlanta, Jackson, Washington D.C., Frankfurt, London, Paris, and Singapore. Connect with Bomgar at www.bomgar.com, the Bomgar Blog, or on Facebook, Twitter and LinkedIn.