For that reason, CTI understands that the Union’s video systems are mission critical — and that means the integrator must be able to remotely connect, at a moment’s notice, to resolve a problem. Utilizing BeyondTrust (formerly known as Bomgar), a remote-support provider, CTI can dial in through the network and directly connect to Mandell’s systems. Fortunately, however, it’s quite rare that such a problem occurs. “Honestly, we’ve been really blessed,” Mandell enthuses. “Everything’s been working fantastically.”

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Prefers reduced motion setting detected. Animations will now be reduced as a result.