For organizations within the EU, certain requirements must be met in order to provide compliant services. As a result, Bomgar has announced that it has begun serving up its remote support platform using its secure cloud hosted in Germany. By utilizing a partnership with VMware, Bomgar was able to gain entry into the European market so that organizations can begin using the secure cloud remote support suite.

Bomgar works quite simply. When an end user needs help with their computer, they simply go to a link provided to them by their help desk analyst. Once they open the link, they are able to share their screen, allow the technician to control their screen and once the session is done, they software records all of the necessary access information in case that data is later requested during an audit. Read more.