Bomgar is tackling operating system diversity head-on in their just released Remote Support update. The update allows support professionals to access Chrome OS devices, which have become increasingly popular, especially in the education field. The support is available through a Chrome Extension and is deployed using G Suite to the devices that are running Chome OS, leaving end users with nothing required to download. The new addition of Chrome OS support gives customer support centers the ability to access and fix nearly any remote device, running any platform, located anywhere in the world, the company claims.
Bomgar Remote Support 17.1 also offers new features for enterprise scalability, security and manageability, including enhancements to Bomgar’s Jump Technology. The Jump Clients allow for unattended remote access to systems and devices. The New Jump Groups will allow administrators to organize the items and assign Jump Roles to allow specific access to the clients. Read more.