Version 10.3 of the Bomgar B200 remote support appliance speeds access to support representatives and increases the amount of detail shown for Mac systems. A click-to-chat button that can be permanently installed on end-user systems makes it possible to immediately chat with a remote support representative without first downloading the entire software component that enables remote keyboard-video-mouse sharing. Users with a basic procedural question can be quickly dealt with over chat instead of engaging in a longer, more involved full remote control session.