With the latest version of Defendpoint, IT administrators can achieve the following:

• Automatically raise an incident in ServiceNow: When a user runs an application that is targeted with the ServiceNow Rule Script, the user is presented with the option to raise an incident in ServiceNow or cancel the request. The ServiceNow ticket includes a description of the business justification, the program name, program publisher, program path, challenge code, and the business justification the end-user provided.

• Simplify responses: Administrators can take action on the incident in ServiceNow and supply the end-user with a response code. The end-user can then use the response code to ’unlock’ the application, allowing it to run. Any application that matches the rule will then trigger the ServiceNow workflow.

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