Chat support software can be a powerful tool for offering efficient help from a company website or facilitating staff communication. Studies confirm that chat is both a cost effective and user-friendly tech support channel, but too many organizations add chat without proper planning or have yet to implement it at all.
Incorporating a chat capability into tech support can be a daunting task, but continuing to rely on email and phone as primary support channels is not a comprehensive solution.
There are a number of actions an organization can take to ensure the success of a new chat channel to support its employees, partners and customers. By following these 10 steps, any organization can transform by implementing a modern chat support solution. Read more.