Join the Remote Support user community for a virtual user group!
In this session you will network with industry peers, learn the latest product updates, and hear what's coming for Remote Support. Plus, get a taste of what the BTU team has to offer and participate in a complimentary Remote Support product workshop.
Register now and come ready to engage and leave empowered to get more out of your solutions!
Session Policies are at the heart of determining what tools are available to your representatives during support sessions. They allow you to subdivide the abilities of Remote Support, with each user being able to take actions in a session appropriate to their role in the support process.
In this session you will learn about:
- Creating Session Policies for your users – steps to configure session policies and understanding what tools are affected by their settings.
- Multiple Policy Situations – understanding what happens when more than one session policy applies to a particular situation.
- Usage Examples – some example situations in which session policies might be used to accomplish a goal
Learn more about BeyondTrust University offerings at beyondtrust.com/services/training
Jonathan Broadus, Instructor Manager, Americas
Jonathan has over 25 years of IT experience, ranging from help desk to software development to technical instruction. He has taught Remote Support for 6+ years with the BeyondTrust University team.
Agenda
Thursday, March 23
Welcome + BeyondTrust Introductions
1:00pm - 1:10pm EDT
Tal Guest, Sr. Director Product Management, Secure Remote Access
Wednesday, March 23
BeyondTrust University (BTU) Workshop
1:10pm - 1:40pm EDT
Jonathan Broadus, Instructor Manager, Americas
Wednesday, March 23
Product Updates & Remote Support 23.2 Release Highlights
1:40pm - 2:15pm EDT
Duane Simms, Sr. Product Manager
Wednesday, March 23
Ask Us Anything
2:15pm - 2:30pm EDT
Optional Q&A Session