Event Details

#SDI19 is the 32nd service desk conference hosted by SDI. Taking place over three days from 25-27 March 2019, this event will bring together a record number of IT service professionals from over twenty countries and from every industry imaginable. For three decades, SDI has been inspiring service desks to be brilliant by bringing the community together to be inspired by each other as well as a brilliant line-up of hand-picked speakers from both inside and outside the world of ITSM.

Agenda

Tuesday, March 26

10:15 AM - 11:00 AM

Shift-Happens – Shift left and improve service quality using remote support tools

Chris Clarkson, Senior Solutions Engineer