Updates for Support Representatives

BeyondTrust Remote Support 19.1 contains the following updates for BeyondTrust representatives:


Favorite Credentials Used for Injection

For users with the Credential Injection feature enabled, the Representative Console will now display most likely credential needed for credential injection, based on usage history and account permissions. The recommended credentials will appear at the top of the credential drop down list, enabling users to get into sessions and elevate permissions faster.

macOS Mojave Support

The macOS Representative Console and Endpoint Client now fully support macOS Mojave including changes to the new security requirements of Mojave.

Mobile Device Management (MDM) Support for iOS Customer Client

The iOS Customer Client has been improved for deployment through Mobile Device Management solutions, such as Microsoft Intune. The Remote Support site URL can be pre-configured when deployed through a MDM. Your users no longer need to type the URL when support is needed. In addition, the Remote Support site URL can be set as read-only so that your users can only connect to your appliance.

Most Recently Used Jump Items

Most Recently Used Jump Items provides an easy way to find your most frequently accessed Jump Items which saves time by not having to search for frequently accessed endpoints.

Windows 10 Privacy Screen

Should you need to work on the remote computer privately, you can enable a privacy screen so that the remote user or passersby cannot see what you are doing. Privacy screen support during a Remote Support session has been extended to Windows 10.

Console Usability Updates

Several enhancements were made to the Representative Console to improve usability, such as remembering the last security provider used for login, remembering column layouts, and showing the last time an endpoint was rebooted.

Streamlined iOS Screen Sharing

It is now easier than ever to start iOS screen sharing sessions with your end users. A new streamlined workflow is available for screen sharing using the updated iOS Customer Client for iOS 12.