Updates for Support Administrators

BeyondTrust Remote Support 19.1 contains the following updates for BeyondTrust administration:


Bomgar Remote Support is Now BeyondTrust Remote Support!

We are excited to share a new brand identity that aims to make Remote Support more accessible and useful to our users. In this release, you will have a first look at some of the design considerations that went into evolving the user experience and incorporating new brand elements.

Embassy Deprecation

Embassies are being deprecated and will be removed in a future release. It is highly recommended that you use Group Policies to manage external users.

Amazon Web Services Deployment Option

Matching customers' needs with different deployment options, the Secure Remote Access Appliance is now available in Amazon Web Services. Whether you are a new Remote Support customer or an existing customer that has an initiative to move your on-premises appliance to AWS, the new AWS deployment provides more options for your preferred deployment.

Let's Encrypt Support

Let's Encrypt is a service provided by the Internet Security Research Group (ISRG). It is a free, automated, and open certificate authority (CA). In /appliance, you can request and automatically renew SSL/TLS certificates used by your Secure Remote Access Appliance. Let's Encrypt is configured in the SSL/TLS Configuration section in /appliance for on-premises deployments and the Appliance tab for Cloud deployments.