BeyondTrust Remote Support 21.1 Features Compatibility

Representative Features Windows Mac Linux Android Apple iOS Web Console

Representative Console

Yes

Yes

Yes

Yes

Yes

Yes

Representative Console Device Verification

Yes

Yes

Yes

Yes

Yes

Yes

3D Touch Support for iOS

No

No

No

No

Limited to iPhone 6s/6s Plus

No

Access Sponsor

Yes

Yes

Yes

No

No

No

Administrative Dashboard

Yes

Yes

Yes

No

iPad

No

Annotations

Yes

Yes

Yes

No

Yes

No

Application Sharing

Yes

Yes

Yes

Yes

Yes

Yes

Automatic Session Distribution

Yes

Yes

Yes

Yes

Yes

No

Canned Messages

Yes

Yes

Yes

No

No

Yes

Canned Scripts

Yes

Yes

Yes

Yes

Yes

Yes

Command Shell

Yes

Yes

Yes

Yes

Yes

Yes

Console Usability Updates

Yes

Yes

Yes

No

No

No

Connect to RDP Servers

Yes

Yes

Yes

No

No

Yes

Connect to VNC Servers

Yes

Yes

Yes

No

No

Yes

Custom Links

Yes

Yes

Yes

No

No

No

Equilibrium

Yes

Yes

Yes

Yes

Yes

No

Extended Availability

Yes

Yes

Yes

Yes

Yes

Yes

Favorite Credentials Used for Injection

Yes

Yes

Yes

Yes

Yes

Yes

File Transfer

Yes

Yes

Yes

No

No

Yes

Intel® vPro

Yes

Yes

Yes

No

No

No

Intelligent Collaboration

Yes

Yes

Yes

Yes

Yes

No

Jump Shortcuts

Yes

Yes

Yes

Yes

Yes

Yes

Jump via Jumpoint

Yes

Yes

Yes

No

No

No

License Pools

Yes

Yes

Yes

Yes

Yes

Yes

Login via LDAP, RADIUS, SAML, or Kerberos

Yes

Yes

Yes

LDAP, RADIUS, SAML

LDAP, RADIUS, SAML

Yes

Most Recently Used Jump Items

Yes

Yes

Yes

Yes

Yes

Yes

Multi-Factor Authentication

Yes

Yes

Yes

Yes

Yes

Yes

Multi-Monitor Support

Yes

Yes

Yes

Yes

Yes

Yes

Nudge Customer Client

Yes

Yes

Yes

No

No

No

Persistent Queue

Yes

Yes

Yes

Yes

Yes

Yes

Post-Session Lock

Yes

Yes

Yes

Yes

Yes

Yes

Presentation

Yes

Yes

Yes

No

No

No

Public Portal Authentication

Yes

Yes

Yes

Yes

Yes

Yes

Queues

Yes

Yes

Yes

Yes

Yes

Yes

Real-Time Chat Translations

Yes

Yes

Yes

English Only

English Only

English Only

Reboot/Reconnect

Yes

Yes

Yes

Yes

Yes

Yes

Remote Registry Editor

Yes

Yes

Yes

No

No

No

Remote Screen Shot

Yes

Yes

Yes

No

No

No

Remote Support Camera Sharing

Yes

Yes

Yes

No

No

No

Remote System Control

Yes

Yes

Yes

Yes

Yes

Yes

Rep Invite

Yes

Yes

Yes

No

Yes

Yes

Rep Login Schedule

Yes

Yes

Yes

Yes

Yes

Yes

Representative Survey

Yes

Yes

Yes

No

No

No

Rep-to-Rep Screen Sharing

Yes

Yes

Yes

No

No

No

Restrict End-User Interaction (Privacy Screen)

Yes

Yes

Yes

Yes

Yes

Yes

Restrict Rep Access to Customer Client

Yes

Yes

Yes

Yes

Yes

Yes

Screen Sharing

Yes

Yes

Yes

Yes

Yes

Yes

Separate Display Names for Reps

Yes

Yes

Yes

Yes

Yes

Yes

Session Notes

Yes

Yes

Yes

Yes

Yes

Yes

Session Recording

Yes

Yes

Yes

Yes

Yes

Yes

Session Sharing & Transfer

Yes

Yes

Yes

Yes

Yes

Yes

Shell Jump

Yes

Yes

Yes

Yes

Yes

Yes

Show My Screen

Yes

Yes

Yes

No

No

No

Smart Card Support

Yes

No

No

No

No

No

SMS Session Start

Yes

Yes

Yes

No

No

No

Special Actions

Yes

Yes

Yes

Yes

Yes

Yes

Spell Check for Chat

Yes

Yes

Yes

Yes

Yes

No

Support for Virtualized Environments

Yes

No

Yes

No

No

No

Support Workflow

Yes

Yes

Yes

No

No

No

System Generated Email Invitation

Yes

Yes

Yes

Yes

Yes

Yes

System Information

Yes

Yes

Yes

Yes

Yes

No

System Information Actions

Yes

Yes

Yes

No

No

No

Team Chat

Yes

Yes

Yes

Yes

Yes

No

Touch ID Authentication for iOS

No

No

No

No

Yes

No

UAC Handling

Yes

Yes

Yes

No

No

No

URL/File Push

Yes

Yes

Yes

No

No

No

Virtual Pointer

Yes

Yes

Yes

No

No

No

Wake-on-LAN

Yes

Yes

Yes

No

No

No

Customer Features Windows Mac Linux Chrome OS Android Apple iOS

Android Support Client (Samsung)

No

No

No

No

Yes

No

Annotations

Yes

Yes

No

No

No

No

Apple iOS Configuration Profiles

No

No

No

No

No

Yes

Application Sharing

Yes

Yes

No

No

No

No

Support Button

Yes

Yes

Yes

No

No

No

Chat/Session Recording Downloads

Yes

Yes

Yes

Yes

No

No

Chrome Browser Sharing

Yes

Yes

Yes

Yes

No

No

Click-to-Chat

Yes

Yes

Yes

Yes

Yes

Yes

Collaborative Browser Sharing

Yes

Yes

Yes

Yes

No

No

Command Shell

Yes

Yes

Yes

No

No

No

Custom Special Actions1

Yes

Yes

Yes

No

No

No

Customer Chat Sounds

Yes

Yes

Yes

Yes

Yes

Yes

Customer Client

Yes

Yes

Yes

Yes

Yes

Yes

Customer Exit Survey

Yes

Yes

Yes

Yes

No

No

Customer Notices

Yes

Yes

Yes

Yes

Yes

Yes

Elevation to Administrative Rights

Yes

Yes

No

No

No

No

Embedded Support Button

Yes

No

No

No

No

No

Feedback to Customers in Queue

Yes

Yes

Yes

Yes

Yes

Yes

File Push

Yes

Yes

Yes

No

No

No

File Transfer

Yes

Yes

Yes

No

Yes

Yes

Intel® vPro

Yes

No

Yes

No

No

No

Issue Submission

Yes

Yes

Yes

Yes

Yes

Yes

Jump Client

Yes

Yes

Yes

No

Yes

No

Jump Client Policy

Yes

Yes

Yes

No

Yes

No

Mobile Device Support (MDM) for Android Representative Console

No

No

No

No

Yes

No

Mobile Device Management (MDM) Support for iOS Customer Client

No

No

No

No

No

Yes

Nudge Customer Client

Yes

Yes

Yes

No

No

No

Post-Session Lock

Yes

No

No

No

No

No

Post-Session Redirect

Yes

Yes

Yes

Yes

No

No

Presentation Client

Yes

Yes

Yes

No

Yes

Yes

RDP Integration

Yes

No

No

No

No

No

Reboot/Reconnect

Yes

Yes

Yes

No

No

No

Remote Registry Editor

Yes

No

No

No

No

No

Remote Screenshot

Yes

Yes

Yes

Yes

Yes

Yes

Remote Support Camera Sharing

No

No

No

No

Yes

Yes

Remote System Control2

Yes

Yes

Yes

No

Yes

No

Rep Avatar

Yes

Yes

Yes

No

No

No

Restrict End-User Interaction (Privacy Screen)

Yes

Yes

No

No

No

No

Screen Sharing3

Yes

Yes

Yes

Yes

Yes

Limited

Session Recording

Yes

Yes

Yes

Yes

Yes

Yes

SMS Session Start

No

No

No

No

Yes

Yes

Special Actions

Yes

Yes

Yes

No

No

No

Streamlined iOS Screen Sharing

No

No

No

No

Yes

No

System Information

Yes

Yes

Yes

No

Yes

Yes

System Information Actions

Yes

Yes

Yes

No

Yes

No

Virtual Pointer

Yes

Yes

Yes

No

No

No

Wake-on-LAN

Yes

Yes

Yes

No

No

No