Use a Jumpoint to Jump to a Remote System

Once a Jumpoint has been installed on a remote network, permitted representatives can use the Jumpoint to initiate sessions with Windows and Linux computers on that same network, even if those computers are unattended. Additionally, a permitted representative can Jump to computers on the same network segment as their local system, even without a Jumpoint.

A Jumpoint can be used to start a standard support session, to start a Remote Desktop Protocol session or VNC session, to Shell Jump to a SSH-enabled or Telnet-enabled network device, or to start a session with an Intel® vPro Windows system. Support sessions, RDP sessions, and VNC sessions can also be started with systems on the same network segment.

Linux Jumpoints can only be used for RDP and SSH/Telnet sessions.

Start a Local or Remote Jump Session

To Jump through a Jumpoint, you must have access to a Jumpoint and must have the user account permission Allowed Jump Methods: Remote Jump. To Jump on your local network, you must have the user account permission Allowed Jump Methods: Local Jump.

The Jump To prompt where you can start an adhoc session through a Jumpoint.

To Jump without a pre-installed client, open the Jump to… dialog from:

  • The Support menu of the representative console
  • The Start button at the top of the representative console
  • The Jump To button at the top of the representative console
  • Or Create a Remote Jump in the web rep console

From the Jumpoint dropdown, select the network that hosts the computer you wish to access. Depending on your account permissions, you can Jump to a system on your local network or to a network on which a Jumpoint is installed.


The Network Browser for a Jumpoint listing the connected networks.

Select the public portal you wish to associate your session with. This lets the system know what customer agreement behavior should occur.

For more information, please see Customer Client: Modify the Invitation Email, Display Options, Connection Options .

Enter the hostname or IP address of the system you wish to access. Alternatively, if network browsing is enabled from the /login > Jump > Jumpoint page, you can click the [...] button to browse the directory tree.

Once you have located the computer you wish to access, click Jump.


Security prompt asking to enter in administrator credentials.

You must provide administrative credentials to the remote computer in order to complete the Jump. The administrative rights must be either a local administrator on the remote system or a domain administrator.


The Jumpoint Configuration prompt in the process of connecting.

The client files are pushed to the remote system, and a session attempts to start. Depending on the session permissions, the end-user may be prompted to accept or deny the session. If no response is received within a defined interval of time, the session either starts or cancels, again depending on the session permissions.

If you need to access systems through a Jumpoint when no user is available, make sure the public portal permissions and your account permissions are set either to disable prompting or to default to Allow.


Jump Items can be set to allow multiple users to simultaneously access the same Jump Item. If set to Join Existing Session, other users are able to join a session already underway. The original owner of the session receives a note indicating another user has joined the session, but is not allowed to deny them access. For more information on simultaneous Jumps, please see Jump Item Settings.