Create Jump Policies to Apply to Jump Items

Jump Policies place additional conditions on access to particular Jump Items. Jump Policies are used to control when certain Jump Items can be accessed by implementing schedules.

Create a Jump Policy

  1. From the /login administrative interface, go to Jump > Jump Policies.

Add Jump Policy

  1. Click Add.

A Jump Policy does not take effect until you have applied it to at least one Jump Item.


Add Jump Policy

  1. Create a unique name to help identify this policy. Use a name that clearly identifies this policy when assigning it to Jump Items.
  2. Set a code name for integration purposes. If you do not set a code name, one is created automatically.
  3. Add a brief description to summarize the purpose of this policy.
  4. If you want to enforce an access schedule, check Enabled. If it is disabled, then any Jump Items that use this policy can be accessed without time restrictions.
    • Set a schedule to define when Jump Items under this policy can be accessed. Set the time zone you want to use for this schedule, and then add one or more schedule entries. For each entry, set the start day and time and the end day and time.

      If, for instance, the time is set to start at 8 PM and end at 5 PM, a user can start a session using this Jump Item at any time during this window but may continue to work past the set end time. Attempting to re-access this Jump Item after 5 PM, however, results in a notification that the schedule does not permit a session to start. If necessary, the user may choose to override the schedule restriction and start the session anyway.

    • If stricter access control is required, check Force session to end when schedule does not permit access. This forces the session to disconnect at the scheduled end time. In this case, the user receives recurring notifications beginning 15 minutes prior to being disconnected.
  5. When you are finished configuring the Jump Policy, click Save.

After the Jump Policy has been created, you can apply it to Jump Clients either from the /login interface or from the representative console.

For more information, please see Deploy Jump Clients During a Support Session or Prior to Support.