Install a Jump Client on an Android System

A persistent connection can be established with a Samsung or Zebra Android device by pinning a Jump Client to the device. This provides the ability to have unattended support sessions. You can deploy Jump Clients using either of the methods below.

Bandwidth usage and battery life are minimally affected by establishing a persistent connection.

Persistent connections to an unattended Android device can occur only when the devices have both the BeyondTrust Support Client and BeyondTrust Jump Client App installed from the Google Play Store.
For more information, please see Download the BeyondTrust Support Client and BeyondTrust Jump Client Apps.

Pin an Android Jump Client from the Representative Console

Pin as Jump Client Button

  1. While in a support session with the Android device, click on the Pin as Jump Client icon.
  2. After pinning, the Android device appears as a Jump Item in the Jump Item list. If the Pin a Jump Client icon is gray, the Android Jump Client is not installed on the Android device.
  3. Meanwhile, the BeyondTrust Jump Client app on the device displays the client as pinned, with a date and timestamp.

Options are available for the Jump Client to be disabled if the device relies on battery power or on data to connect.

Persistent Pinned Android Session

Email a Link from the /login Interface to Install and Android Jump Client

Jump Client Mass Deployment Wizard

  1. From the /login interface, navigate to Jump > Jump Clients > Jump Client Mass Deployment Wizard.


  1. Complete the information needed for your Jump Client, such as Jump Group, Public Portal, etc.
  2. Click Create.

Jump Client Mass Deployment for Android

  1. From the Download or Install the Client Now section, choose Android as your platform.
  2. Verify that the BeyondTrust Jump Client app is installed on the Android device. If not, navigate to the Google Play App store to download the app.
  3. To download the Jump Client to the device, open a browser on the Android device and go to the URL provided by the Mass Deployment Wizard.


You can also email the URL to the Android device by clicking on the Email link located in the Deploy to Email Recipients section.

Android prevents the application from being fully functional until the user opens the app at least once. This should be done after the application has been installed, and before attempting to pin a session to it.

Uninstall a Jump Client

To uninstall a Jump Client, remove it from the Representative Console. The client remains on the device, but reverts to unpinned. If the client is not connected when it is removed from the console, the client reverts to unpinned the next time the client authorizes with the server.

Jump Clients can be removed from a device using a script. This will leave an entry in the Representative Console interface. The entry is automatically marked uninstalled or deleted, depending on your Jump Client Settings.

For information about Jump Client settings, please see Configure Jump Client Settings.