Jump Client Error Message Reference

This section provides a reference for error messages that might occur while working with Jump Clients. Below is a list of actions that can take place with Jump Clients along with error messages that can occur during each action. Each error message is accompanied by a brief description.

Action	Error Message	Explanation and Reproduction Notes
Pinning a Jump Client from within a Session	The total number of deployable Jump Clients for this site has been reached.	The build limit has been reached.
	The total number of deployable Jump Clients for this site has been reached.	The build limit has been reached.
	The support session already has a pending request to pin.	Race condition (Reproduction is UI-limited).
	The support client is already pinned.	Race condition (Reproduction is UI-limited).
	No customer could be found within the support conference.	Race condition (Reproduction is UI-limited).
	The customer within the support conference is not online.	Race condition (Reproduction is UI-limited).
Deploying a Jump Client from the Mass Deployment Wizard	The total number of deployable Jump Clients for this site has been reached.	The build limit has been reached.
	The total number of deployable Jump Clients for this site has been reached.	The build limit has been reached.
	The associated Jumpoint is not currently online.	The Jumpoint designated as the Jumpoint Proxy is offline before mass deployment is generated.
	The associated Jumpoint-proxy no longer exists.	The Jumpoint designated as the Jumpoint Proxy is deleted before mass deployment is generated.
Taking an Action on a Jump Client besides Jumping (Set Comments, etc.)	The Jump Client does not exist.	Race condition: A Jump Client has been deleted, but another representative console has attempted to Jump to that Jump Client before being notified.
	The Jump Client is offline.	Race condition: A Jump Client has gone offline, but an representative console has attempted to Jump to that Jump Client before being notified.
	The specified Jump Client has been uninstalled.	Race condition: A Jump Client has been uninstalled, but an representative console has attempted to Jump to that Jump Client before being notified.
Jumping	Permission denied joining existing support session.	Simultaneous representative access to a Jump Client is disabled while Jumping into a Jump Client which already has a session. This permission is controlled by the Allow simultaneous representative access to a single Jump Client setting under /login > Jump > Jump Clients :: Jump Client Settings.
	The server is currently too busy. Please try again later.	More than twenty users are starting sessions at the same time on different Jump Clients.
	An internal error occurred while spawning the support session.	Internal for active Jump Client starts.
	An internal operation was taking too long while trying to spawn a support session.	Internal for active Jump Client starts.
	The active Jump Client is not connected.	Race condition: An active Jump Client disconnected before the representative console was notified.
	Timeout while trying to connect to the Jump Client.	Took too long to connect to any of the host names or IPs.
	Failed to connect to the Jump Client.	Could not connect to any IP address or host name of a Jump Client.
	The Jump Client identification check failed. This may indicate that a new system has obtained the network address of the Jump Client you are attempting to access.	The server was able to connect and handshake, but the Jump Client gave the wrong identification token, meaning that it is not the Jump Client you are attempting to reach or that the Jump Client has lost its token.
	The Jump Client has been disabled by the user and will not allow a session to start at this time.	The Jump Client has been disabled on the remote computer.
	The Jump Client is running a different version and will not attempt to upgrade. Please try again after the upgrade completes.	BeyondTrust version mismatch. This should cause a check-in, which causes an upgrade.
	The Jump Client does not exist.	Race condition: A Jump Client has been deleted, but another representative console has attempted to Jump to that Jump Client before being notified.
	The Jump Client is offline.	Race condition: A Jump Client has gone offline, but an representative console has attempted to Jump to that Jump Client before being notified. Also see note below.
	The specified Jump Client has been uninstalled.	Race condition: A Jump Client has been uninstalled, but an representative console has attempted to Jump to that Jump Client before being notified.

When upgrading to a newly built site software package, verify that all certificate stores are managed appropriately and are up to date prior to upgrading to a new BeyondTrust version. Failure to do so may cause a majority of your existing Jump Clients to appear offline.